Lincoln County Journal

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Presented by Meyer & Company Real Estate

Things to consider when choosing a service-based company

Posted on Tuesday, May 23, 2017 at 7:00 am

Bigger isn’t always better

When searching for a new home or getting a quote for insurance, it is important for you to get the best bang for your buck. While there are several well known large companies, smaller companies can provide the same if not better service as the larger companies.
It has been said that big things come in small packages and here are some reasons why a smaller company might be the right choice for you.

Customer Service
Any company whether big or small must make the customer top priority in order to be successful. However, smaller companies have a better grasp on what it means to treat the customer like an actual person. Statistics show that 7 out of 10 Americans are willing to spend 13 percent on average more on companies that they believe will provide better customer service.

Flexibility
Normally the larger the company is, the more functions it takes to provide service to its customers, which means more hoops to jump through as a consumer. Smaller companies are more able to provide the services that you desire in a quick and timely manner, and without having to go through all that hassle that a larger company requires.

Connection with the community
Connection with the customer is a connection with the community, and small businesses can be a prime example of this. Especially in smaller communities, smaller businesses have a connection with other businesses in the community and can cooperate with other people and businesses in the community. In addition, most of the money that company makes will remain in the community.
Face to face
interaction
Selecting a service,-based business, especially from a local entity, can ensure that you will be speaking with a representative face-to-face, instead of over the phone. People like face to face interaction and they want to know that they are speaking with an actual person in contrast to a phone recording in another state.

Community
Involvement
Smaller service-based businesses tend to be more involved with the community and will give back to special causes, which sheds a positive light on the business. Even though both smaller companies and corporate giants both give to certain charitable causes to an extent, smaller business are able to connect with the local community on a more personal level.

Knowledge of the
market
When looking for a service-based company, having knowledge on what to look for is critical. Being educated about your options will help you make a more educated decision. Smaller service companies can give you a better insight on what you are looking for, especially when looking for something in your local area. Since professionals in smaller companies are forced to wear more hats and have a knowledge of more than one aspect of the business, they can provide a wider spectrum of what they can offer as opposed to a larger company.
In the end, the choice is up to you. The best thing that you can do is to be educated about what the company offers and how you can get the best service for your dollar. We hope that these tips can help you make that decision as well as show you some of the many benefits that a smaller company can provide. Which would you rather be? A number, or a person?